COVID-19 SHIPPING UPDATES

 

IMPORTANT INTERNATIONAL SHIPPING INFORMATION

Please kindly refer to - https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international for the most updated information in relation to your country.

Due to the nature of both flight cancellations and delivery services in destination countries and regions mean that delivery may take up to 10-15 business days to receive your order. We to understand the inconvenience this may cause and we thank you for your patience and understanding.

If you have any concerns or question, please do not hesitate to contact us at ~ hello@houseofpaloma.com Thank you x 

 

AUSTRALIAN ORDERS

  • Express delivery is a flat rate of $10.00 AUD. (Not applicable for the Moses Basket).

  • Orders over $100.00 AUD are eligible for Free Express Shipping using Australia Post. (Not applicable for the Moses Basket). 

  • For Moses Basket shipping cost, please email us with your shipping details to hello@houseofpaloma.com

  • Domestic orders should be received within 2 - 5 business days for metropolitan areas & 4 -10 business days for rural areas. Shipping time frames are subject to change.
  • Express orders take approximately 1-2 business days. Shipping time frames are subject to change. 
  • Domestic orders receive full tracking information. You will receive an email at the time dispatch so that you can track your order. If you have any questions around the delivery of your parcel, please contact our Customer Service team at hello@houseofpaloma.com


INTERNATIONAL ORDERS

  • IMPORTANT - CUSTOMS, DUTIES & TAXES - All duties and charges must be paid by the recipient of the parcel, House of Paloma is not responsible for any customs fees.

  • Express delivery is a flat rate of $25.00 AUD. (Not applicable for the Moses Basket).   

  • Orders over $200 AUD are eligible for Free Express Shipping with Australia Post. Excluding Australia Post restricted countries. Not applicable for the Moses Basket). 

  • For Moses Basket shipping cost, please email us with your shipping details to hello@houseofpaloma.com

  • Express orders should be received within 4 - 5 business days.

  • International orders receive full tracking information. You will receive an email at the time dispatch so that you can track your order. If you have any questions around the delivery of your parcel, please contact our Customer Service team at hello@houseofpaloma.com

RETURN POLICY

  • House of Paloma accepts the return of unworn, unused, unwashed items in their original condition upon presentation of the original receipt within 7 days of purchase, for exchange or credit note. We do not offer a refund for change of mind. We recommend returning the parcel using a registered postal service as House of Paloma cannot be held liable for return parcels that are lost.

  • Customers must take care of shipping and any duty costs, if they are applied.

  • Due to hygiene reasons, we cannot accept exchange or returns on swimwear items so please choose carefully.

  • Sale items will not be accepted for return, exchange or credit note.

  • Please direct any questions regarding our Return Policy to our Customer Service team at hello@houseofpaloma.com

 

FAULTY ITEMS

  • Please contact our Customer Service team at hello@houseofpaloma.com to arrange a return via post. If the item is deemed to have a manufacturing fault, we will arrange for the faulty goods to be repaired or replaced as soon as possible. All items must be returned in new condition with tags in place. A refund will be issued if we cannot replace the item. Return postage of items with manufacturing faults will be covered by House of Paloma. We reserve the right to repair or replace.

  • House of Paloma reserves the right to deny a return if it does not meet our returns policy.

 

SALE

Sale items are final. No refunds or exchanges are accepted on sale goods. No credit note will be provided for sale items. This includes SAMPLE SALE pieces.

 

HOW TO PROCESS A RETURN

In order to process your return please email hello@houseofpaloma.com xx


STOCKIST EXCHANGE/RETURN

  • Please note: We are not responsible for exchanging/returning House of Paloma items purchased via our stockists.

  • In order to exchange/return items purchased from a House of Paloma stockist, the customer must contact the stockist directly with proof of purchase and are subject to the stockists exchange/return policy.

 

For more information please don't hesitate to contact us at hello@houseofpaloma.com